Patio World

Patio World is a local business owned and operated by the Benck family in Rockhampton. The company has been involved in home improvements for close to 30 years, and its involvement in the Australian building industry spans more than 50 years. The legal entity is Benck Marketing Service Pty Ltd, trading as Patio World. Its service area covers most of Central and Northern Queensland.

Patio World manufactures its products in its warehouse, using Apollo Patios roofing, and its products are fully designed and engineered to cyclone standards for Queensland. It offers free no-obligation quotes on all products and provides a written guarantee of both the installation and product guarantees where applicable. Its main services include patios, aluminium decking, carports, shutters and screen enclosures.

Households and business owners in Rockhampton planning a carport, patio or veranda have reported a divided experience with this carport and pergola builder and patio enclosure supplier. Praise centres on the finished structures: reviewers describe well-built carports that suit the home and create a usable entertaining area, and a veranda that lived up to expectations. The process itself also drew favourable comments, with the installation brought forward well ahead of the scheduled date and one patio completed months early, while Scott was singled out for making the arrangements straightforward.

Staff were described as pleasant, prompt on the agreed day and efficient. Problems recur in the less favourable accounts, which cluster around communication and scheduling. Sales representatives failed to appear for confirmed quote appointments without any call, and one quoting process stretched over a month, stalled when measurements were misplaced, and left a customer still waiting after three months of unanswered messages.

A further account describes reluctance to arrange an on-site visit to inspect and advise on a carport, with a quote instead assembled over the phone. More than two months of missed start dates, defective building materials and a roof line that failed to match the house were also reported, and some customers say they would direct others elsewhere. The strongest positive theme remains the completed carports, patios and verandas.